The FORS Standard version 7.1

Requirement

To document and investigate road traffic collisions, incidents and near-misses.

Purpose

To determine the contributory and root causes of road traffic collisions, incidents and near-misses to prevent recurrence and minimise road risk.

Demonstration

FORS Operators shall have a policy and supporting procedures in place to record and investigate road traffic collisions, incidents and near-misses.

The policy and procedures shall outline the organisation’s commitment to collision management, name the Road Risk Champion and describe how:

• Road risk is managed stating who does what, when and how
• Incidents are managed safely, legally and reported to the relevant authorities promptly
• Incident facts are collated accurately, recorded correctly and reported to the insurer
• Vehicles involved are repaired to a safe and legal state prior to being returned to the road
• Drivers involved are assessed for wellbeing and competency to ensure they are able and fit to return to driving duties
• Incidents are investigated to determine primary and contributory factors
• Incident facts are monitored to determine and implement remedial actions

Collision management procedures should be split into minor, serious and major collision types, with the appropriate people being involved at each level.

Road traffic collision data across the fleet operation shall be monitored, recorded and, where contractually required, reported to the client.

Claims review meetings should be held with the insurance provider to assess the road risk profile, the claims handling procedure and inform the performance management procedure.