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3.4 Operations

Requirements

O1 Routing

To adhere to compliant, safe and efficient routes.


O2 Emissions, air quality and environmental impact

To monitor and manage fuel consumption and emissions and commit to reduce negative environmental impacts.


O3 Road traffic collisions

To document and investigate road traffic collisions, incidents and near-misses.


O4 Passenger safety

To carry passengers in such a manner that no danger is likely to be caused.


O5 Specialist operations

To conduct specialist operations safely and in accordance with the law.


O6 Security and counterterrorism

To recognise the current terrorist threat level and raise awareness, operational security and vigilance across the whole organisation.


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