The FORS Standard version 7.1

Requirement

To not cause or permit a driver to use a hand-held mobile phone or any other handheld communication device while driving.

Purpose

To ensure that drivers are not distracted, exercise proper control of the vehicle and have full view of the road and traffic ahead.

Demonstration

FORS Operators shall have a policy on the use of hand-held mobile phones and interactive communication devices while driving. The policy shall be supported by a risk assessment or method statement and include:

• Unlawful use of hand-held mobile phones and hand-held communication devices
• The responsibilities of office staff making and receiving calls to and from drivers
• The actions for office staff to end a call if they suspect the driver is driving
• The fact there is no expectation for drivers to answer any call until it is safe to do so

A non-exhaustive list of interactive communication devices includes:

• Navigation devices
• Camera monitor systems
• Tablet computers, laptops and e-readers
• Personal digital assistants (PDAs)
• Two-way radios
• Head-up displays (HUD)

The policy should not allow the use of hands-free mobile phones, interactive communication devices or headphones. Where a policy does, the conditions of use for hands-free mobile phones and communication devices shall include:

• Any conditions of use for hands-free mobile phones and communication devices
• Sending and receiving work-related calls, messages and data safely
• Any restrictions on making and receiving personal calls

If the use of hands-free mobile phones, communication devices or headphones is permitted, a risk assessment or method statement shall be completed and the control measures identified included in the policy. This includes:

• Any device being used is fully hands-free
• Safe stowage of the device so as not to limit field of view or cause distraction
• Any messages being limited to a basic level and for a minimum duration
• The responsibility to remain in full control of the vehicle and the risk of distraction from driving