{"id":66653184,"date":"2025-12-15T14:05:00","date_gmt":"2025-12-15T14:05:00","guid":{"rendered":"https:\/\/dev-test.fors-online.org.uk\/cms\/?page_id=66653184"},"modified":"2026-07-20T13:55:13","modified_gmt":"2026-07-20T12:55:13","slug":"m5-communication","status":"publish","type":"page","link":"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m5-communication\/","title":{"rendered":"M5 Communication"},"content":{"rendered":"\n<div class=\"wp-block-columns is-not-stacked-on-mobile margin-bottom-zero has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\" style=\"background:linear-gradient(90deg,rgb(36,53,136) 54%,rgb(0,159,227) 100%)\">\n<div class=\"wp-block-column margin-bottom-zero is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns margin-bottom-zero is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column new-styles banner-small margin-bottom-zero is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile margin-bottom-zero is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center margin-bottom-zero is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h1 class=\"wp-block-heading has-text-align-left margin-bottom-zero has-base-3-color has-text-color has-x-large-font-size\">The FORS Standard version 7.1<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left margin-bottom-zero has-base-3-color has-text-color has-medium-font-size\">Everything you need to become FORS accredited<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-bottom margin-bottom-zero is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100px\">\n<figure class=\"wp-block-image size-full margin-bottom-zero\"><img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"223\" src=\"https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2026\/01\/fors-standard-cover-thumb.png\" alt=\"The FORS Standard thumbnail \" class=\"wp-image-66653063\" style=\"object-fit:cover\" srcset=\"https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2026\/01\/fors-standard-cover-thumb.png 185w, https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2026\/01\/fors-standard-cover-thumb-124x150.png 124w\" sizes=\"auto, (max-width: 185px) 100vw, 185px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns new-styles fors-standard is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column left-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee;flex-basis:20%\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile small-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a href=\"\/cms\/wp-content\/uploads\/2025\/06\/FORS_Standard_v7.1June25.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><i class=\"fa fa-download\"><\/i>Download the FORS Standard V7.1 PDF<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><nav class=\"is-responsive is-vertical left-nav wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-4fc3f8e1 wp-block-navigation-is-layout-flex\" aria-label=\"FORS Standard\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 7.5h16v1.5H4z\"><\/path><path d=\"M4 15h16v1.5H4z\"><\/path><\/svg><\/button>\n\t\t\t\t<div class=\"wp-block-navigation__responsive-container\"  id=\"modal-1\" 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4.47 4.47 5.53 10.94 12l-6.47 6.47 1.06 1.06L12 13.06l6.47 6.47 1.06-1.06L13.06 12Z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-1-content\">\n\t\t\t\t\t\t\t\t<ul class=\"wp-block-navigation__container is-responsive is-vertical left-nav wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/\"><span class=\"wp-block-navigation-item__label\">Get started<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/introduction\/\"><span class=\"wp-block-navigation-item__label\">1. Introduction<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/fors-standard\/\"><span class=\"wp-block-navigation-item__label\">2. FORS Standard<\/span><\/a><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"3. Bronze accreditation submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">3. Bronze accreditation<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"3.1 Management submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">3.1 Management<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m1-fors-documentation\/\"><span class=\"wp-block-navigation-item__label\">M1 FORS documentation<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m2-records\/\"><span class=\"wp-block-navigation-item__label\">M2 Records<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m3-responsible-person\/\"><span class=\"wp-block-navigation-item__label\">M3 Responsible person<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m4-staff-resources\/\"><span class=\"wp-block-navigation-item__label\">M4 Staff resources<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m5-communication\/\"><span class=\"wp-block-navigation-item__label\">M5 Communication<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m6-vehicle-fleet\/\"><span class=\"wp-block-navigation-item__label\">M6 Vehicle fleet<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m7-regulatory-licensing\/\"><span class=\"wp-block-navigation-item__label\">M7 Regulatory licensing<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m8-health-and-safety\/\"><span class=\"wp-block-navigation-item__label\">M8 Health and safety<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m9-complaints\/\"><span class=\"wp-block-navigation-item__label\">M9 Complaints<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m10-transport-infringements\/\"><span class=\"wp-block-navigation-item__label\">M10 Transport infringements<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m11-transport-updates\/\"><span class=\"wp-block-navigation-item__label\">M11 Transport updates<\/span><\/a><\/li><\/ul><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"3.2 Vehicles submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">3.2 Vehicles<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v1-serviceability-and-roadworthiness\/\"><span class=\"wp-block-navigation-item__label\">V1 Serviceability and roadworthiness<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v2-daily-walkaround-checks\/\"><span class=\"wp-block-navigation-item__label\">V2 Daily walkaround checks<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v3-insurance\/\"><span class=\"wp-block-navigation-item__label\">V3 Insurance<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v4-vehicle-tax\/\"><span class=\"wp-block-navigation-item__label\">V4 Vehicle tax<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v5-load-safety\/\"><span class=\"wp-block-navigation-item__label\">V5 Load safety<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v6-vehicle-safety-equipment\/\"><span class=\"wp-block-navigation-item__label\">V6 Vehicle safety equipment<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/vehicles\/v7-tyre-management\/\"><span class=\"wp-block-navigation-item__label\">V7 Tyre management<\/span><\/a><\/li><\/ul><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"3.3 Drivers submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">3.3 Drivers<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d1-licensing\/\"><span class=\"wp-block-navigation-item__label\">D1 Licensing<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d2-driving-standards\/\"><span class=\"wp-block-navigation-item__label\">D2 Driving standards<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d3-staff-induction\/\"><span class=\"wp-block-navigation-item__label\">D3 Staff induction<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d4-professional-development\/\"><span class=\"wp-block-navigation-item__label\">D4 Professional development<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d5-in-vehicle-communication\/\"><span class=\"wp-block-navigation-item__label\">D5 In-vehicle communication<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d6-health-and-eyesight\/\"><span class=\"wp-block-navigation-item__label\">D6 Health and eyesight<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/drivers\/d7-working-time-and-drivers-hours\/\"><span class=\"wp-block-navigation-item__label\">D7 Working time and drivers\u2019 hours<\/span><\/a><\/li><\/ul><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"3.4 Operations submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">3.4 Operations<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/o1-routing\/\"><span class=\"wp-block-navigation-item__label\">O1 Routing<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/o2-emissions-air-quality-and-environmental-impact\/\"><span class=\"wp-block-navigation-item__label\">O2 Emissions, air quality and environmental impact<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/o3-road-traffic-collisions\/\"><span class=\"wp-block-navigation-item__label\">O3 Road traffic collisions<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/o4-passenger-safety\/\"><span class=\"wp-block-navigation-item__label\">O4 Passenger safety<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/o5-specialist-operations\/\"><span class=\"wp-block-navigation-item__label\">O5 Specialist operations<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/operations\/o6-security-and-counterterrorism\/\"><span class=\"wp-block-navigation-item__label\">O6 Security and counterterrorism<\/span><\/a><\/li><\/ul><\/li><\/ul><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"4. Silver progression submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">4. Silver progression<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s1-fors-bronze\/\"><span class=\"wp-block-navigation-item__label\">S1 FORS Bronze<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s2-performance-data\/\"><span class=\"wp-block-navigation-item__label\">S2 Performance data<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s3-environmental-impact\/\"><span class=\"wp-block-navigation-item__label\">S3 Environmental impact<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s4-road-risk\/\"><span class=\"wp-block-navigation-item__label\">S4 Road risk<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s5-professional-development\/\"><span class=\"wp-block-navigation-item__label\">S5 Professional development<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s6-vehicle-safety-equipment\/\"><span class=\"wp-block-navigation-item__label\">S6 Vehicle safety equipment<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s7-noise-pollution\/\"><span class=\"wp-block-navigation-item__label\">S7 Noise pollution<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s8-internal-communications\/\"><span class=\"wp-block-navigation-item__label\">S8 Internal communications<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s9-sub-contracted-services\/\"><span class=\"wp-block-navigation-item__label\">S9 Sub-contracted services<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/silver-progression\/s10-fleet-transition\/\"><span class=\"wp-block-navigation-item__label\">S10 Fleet transition<\/span><\/a><\/li><\/ul><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"5. Gold progression submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">5. Gold progression<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g1-fors-silver\/\"><span class=\"wp-block-navigation-item__label\">G1 FORS Silver<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g2-recruitment-and-retention\/\"><span class=\"wp-block-navigation-item__label\">G2 Recruitment and retention<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g3-decarbonisation-strategy\/\"><span class=\"wp-block-navigation-item__label\">G3 Decarbonisation strategy<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g4-staff-travel\/\"><span class=\"wp-block-navigation-item__label\">G4 Staff travel<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g5-professional-development\/\"><span class=\"wp-block-navigation-item__label\">G5 Professional development<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g6-contracted-services\/\"><span class=\"wp-block-navigation-item__label\">G6 Contracted services<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g7-managing-fleet-transition\/\"><span class=\"wp-block-navigation-item__label\">G7 Managing fleet transition<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/gold-progression\/g8-environmental-impact-engagement\/\"><span class=\"wp-block-navigation-item__label\">G8 Environmental impact engagement<\/span><\/a><\/li><\/ul><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" data-url=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/\" class=\"wp-block-navigation-item has-child open-on-click wp-block-navigation-submenu\"><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"Annexes submenu\" class=\"wp-block-navigation-item__content wp-block-navigation-submenu__toggle\" ><span class=\"wp-block-navigation-item__label\">Annexes<\/span><\/button><span class=\"wp-block-navigation__submenu-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/span><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/fors-professional-development-for-drivers\/\"><span class=\"wp-block-navigation-item__label\">FORS Professional Development for drivers<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/fors-professional-development-for-plv-riders\/\"><span class=\"wp-block-navigation-item__label\">FORS Professional Development for PLV riders<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/fors-professional-development-for-managers\/\"><span class=\"wp-block-navigation-item__label\">FORS Professional Development for managers<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/fors-documentation\/\"><span class=\"wp-block-navigation-item__label\">FORS documentation<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/glossary-of-terms\/\"><span class=\"wp-block-navigation-item__label\">Glossary of terms<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/annexes\/acknowledgements\/\"><span class=\"wp-block-navigation-item__label\">Acknowledgements<\/span><\/a><\/li><\/ul><\/li><\/ul>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column main-content is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\"><div class=\"yoast-breadcrumbs breadcrumbs\"><span><span><a href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/\">Home<\/a><\/span> \u00bb <span><a href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/\">FORS Standard<\/a><\/span> \u00bb <span><a href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/\">Version 7.1<\/a><\/span> \u00bb <span><a href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/\">3. Bronze accreditation<\/a><\/span> \u00bb <span><a href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/\">3.1 Management<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">M5 Communication<\/span><\/span><\/div>\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-not-stacked-on-mobile no-gap is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center margin-bottom-zero is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50px\"><div class=\"wp-block-image margin-bottom-zero\">\n<figure class=\"alignleft size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"203\" height=\"300\" src=\"https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2021\/09\/FORSLogoBronze_UD2-203x300.jpg\" alt=\"FORS Logo Bronze\" class=\"wp-image-66644355\" style=\"object-fit:cover\" srcset=\"https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2021\/09\/FORSLogoBronze_UD2-203x300.jpg 203w, https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2021\/09\/FORSLogoBronze_UD2-102x150.jpg 102w, https:\/\/dev-test.fors-online.org.uk\/cms\/wp-content\/uploads\/2021\/09\/FORSLogoBronze_UD2.jpg 486w\" sizes=\"auto, (max-width: 203px) 100vw, 203px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center bronze is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading bronze-line margin-bottom-zero\">M5 Communication<\/h2>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quick links<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#evidence-required\">Evidence required<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Requirement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To communicate fleet management policies and procedures to all staff involved in the fleet operation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Purpose<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure that staff either directly or indirectly involved in the fleet operation are aware and have knowledge of the policies and procedures relevant to the FORS Standard.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Demonstration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">FORS Operators <strong>shall<\/strong> communicate operational information and organisational policies and procedures through a staff or driver handbook and supporting documentation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Communications <strong>shall<\/strong> include the responsibilities relevant to drivers and staff involved in the fleet operation as outlined in the following documents:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Policies and procedures listed at <a href=\"\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m1-fors-documentation\/\">requirement M1<\/a><\/li>\n\n\n\n<li>Risk assessments listed at <a href=\"\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m8-health-and-safety\/\">requirement M8<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A procedure <strong>shall<\/strong> be in place for drivers to make an annual declaration acknowledging that they are aware of their individual responsibilities.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any changes in the fleet operation or its policies and procedures <strong>shall<\/strong> be communicated using supporting documentation such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Method statements<\/li>\n\n\n\n<li>Safe systems of work<\/li>\n\n\n\n<li>Toolbox talks<\/li>\n\n\n\n<li>Verbal briefings<\/li>\n\n\n\n<li>Bulletins<\/li>\n\n\n\n<li>Campaigns<\/li>\n\n\n\n<li>Memos, letters and notices<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All information <strong>should<\/strong> be communicated in a format that is readily accessible and easily understood by drivers and operational staff.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column call-out-box is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Staff and driver communication <strong>shall<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be recorded and retained in accordance with <a href=\"\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m2-records\/\">requirement M2<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column left-line-highlight is-layout-flow wp-block-column-is-layout-flow\" id=\"evidence-required\">\n<h3 class=\"wp-block-heading\">Evidence required<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Method used to issue the latest version Annex 3 documentation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email communications issued<\/li>\n\n\n\n<li>System generated reports on the document distribution;<\/li>\n\n\n\n<li>Verbal declarations on hard-copy documentation having been issued<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Records of communication to show that all drivers acknowledged the receipt of the latest version of Annex 3 documentation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signed driver declaration forms acknowledging the latest documentation. Forms may be standalone declaration forms, part of annual compliance declarations or part of driver handbook acknowledgement<\/li>\n\n\n\n<li>Digital or system-based records: electronic declaration systems (e.g. training\/compliance portals, daily check sheets), system-generated acknowledgement records with date\/time stamp, driver identification.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Signed declarations for all drivers acknowledging their individual responsibilities in the past 12 months.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signed driver declaration forms acknowledging their individual responsibilities. Forms may be standalone declaration forms, part of annual compliance declarations or part of driver handbook acknowledgement<\/li>\n\n\n\n<li>Digital or system-based records: electronic declaration systems (e.g. training\/compliance portals, daily check sheets), system-generated acknowledgement records with date\/time stamp, driver identification.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any other supporting documentation used to communicate changes in the fleet operation or its policies and procedures: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Driver briefings\/toolbox talks, Internal communication logs\/emails<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#top\"><i class=\"fa-solid fa-arrow-up\"><\/i> Back to top<\/a> <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-column right-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns has-base-3-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column help-box has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#eeeeee\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details text-link new-show-hide is-layout-flow wp-block-details-is-layout-flow\"><summary>Resources for Bronze<\/summary>\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Resources marked with a padlock <i class=\"fa fa-lock\" aria-hidden=\"true\"><\/i> require a FORS account.<\/p>\n\n\n\n<h5 class=\"wp-block-heading margin-bottom-zero\"><strong>Guides<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/cms\/fors-audit-prepare-2\/bronze-audit-checklist\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bronze audit checklist (PDF)<\/a><\/li>\n\n\n\n<li><a href=\"\/cms\/fors-bronze-audit-question-set\/\">Bronze audit question set (PDF)<\/a><\/li>\n\n\n\n<li><i class=\"fa fa-lock\" aria-hidden=\"true\"><\/i> Bronze audit toolkit <span class=\"visually-hidden\">(login required)<\/span> <\/li>\n\n\n\n<li><a href=\"\/cms\/toolkits\/\">Toolkits and guides<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/thedriverhandbook.co.uk\/fors-policy-pack\/\" target=\"_blank\" rel=\"noreferrer noopener\">FORS Driver Handbook policy packs <\/a><a href=\"https:\/\/thedriverhandbook.co.uk\/fors-policy-pack\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading margin-bottom-zero\"><strong>Training records<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/eloqua.soprasteria.co.uk\/FORS_Professional_Bronze_training_requirement\" target=\"_blank\" rel=\"noreferrer noopener\">Bronze training requirements <i class=\"fa fa-up-right-from-square\"><\/i><\/a><\/li>\n\n\n\n<li><i class=\"fa fa-lock\" aria-hidden=\"true\"><\/i> FORS Professional Training Register <span class=\"visually-hidden\">(login required)<\/span> <\/li>\n\n\n\n<li><i class=\"fa fa-lock\" aria-hidden=\"true\"><\/i> FORS Training Dashboard <span class=\"visually-hidden\">(login required)<\/span> <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>M5 Communication Quick links Evidence required Requirement To communicate fleet management policies and procedures to all staff involved in the fleet operation. Purpose To ensure that staff either directly or indirectly involved in the fleet operation are aware and have knowledge of the policies and procedures relevant to the FORS Standard. Demonstration FORS Operators shall &#8230; <a title=\"M5 Communication\" class=\"read-more\" href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m5-communication\/\" aria-label=\"Read more about M5 Communication\">Read more<\/a><\/p>\n","protected":false},"author":78,"featured_media":0,"parent":66653171,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"page-new-toplevel.php","meta":{"wpupg_custom_link":[],"wpupg_custom_link_behaviour":[],"wpupg_custom_link_nofollow":[],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-66653184","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M5 Communication - FORS - Fleet Operator Recognition Scheme<\/title>\n<meta name=\"description\" content=\"FORS Bronze is the entry-level accreditation that sets the standard for safe, legal, and efficient fleet operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev-test.fors-online.org.uk\/cms\/fors-standard\/version-7\/bronze-accreditation\/management\/m5-communication\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M5 Communication - 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